PURCHASE TERMS AND CONDITIONS

PURCHASE TERMS AND CONDITIONS

These Purchase Terms and Conditions are binding when placing an order to purchase products and services through the site. By making a purchase, the buyer agrees to adhere to and follow the terms and conditions. This may include details on payment methods, shipping and delivery, returns and exchanges, warranties, and other important aspects of the transaction. It is important for the buyer to carefully read and understand the terms and conditions before making a purchase to avoid any potential misunderstandings or disputes with the seller or service provider.

The estimated shipping times for your order may depend on various factors related to your purchase. After placing your order, we'll send you an estimated time of arrival (ETA) via email. However, please keep in mind that the shipping times provided below only reflect the duration of transit after your order has been shipped from the factory. If you need more information about the availability or expected shipping times for a particular item, please feel free to contact us.

Image disclosure statement

We aim to provide accurate and high-quality images of our products. However, please note that the way images appear on your screen may differ due to factors beyond our control, including:

Screen Settings: 

Differences in display settings, resolutions, and color calibrations can affect image appearance.

Lighting: 

Variations in ambient lighting, whether natural or artificial, may impact color and detail perception.

Environment: 

The lighting conditions and background colors in your surroundings can also influence how images look.

While we strive for accuracy, we cannot guarantee that the images on your screen will exactly match the actual product. Please consider these factors when making your decisions.

Quick-Ship order(s)

Please be advised that for Quick-Ship order(s), the availability and expected shipping times for certain products may vary. It may take 30-90 days for our vendors to dropship orders based on availability. Due to our wide variety of vendors, different products may arrive separately. 

Special / Custom order(s) 

For special and custom ordered products it may take 16-24 weeks to arrive.

Order Status

To check the status of your order, please log in to your customer account. From there, you'll be able to view your order history, print receipts, and access tracking information. If you have any questions or concerns, you can also reach out to us through the contact page.

We may refuse or cancel orders. While we strive to fulfill all orders, we may not be able to guarantee the availability of every product displayed on our site. We may discontinue the sale of any listed product at any time without notice. Receipt of an order number or confirmation email does not guarantee acceptance of an order or offer to sell. We may limit the order quantity of any item and/or refuse service to any customer without prior notification. We may require order verification before accepting an order. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

The information provided on the Site, including descriptions, images, references, features, content, specifications, products, and prices of products and services, is subject to change without notice, even after you have placed an order. We make every effort to correct any errors, inaccuracies, or omissions, and reserve the right to revoke any stated offer.

We are unable to confirm the price of an item until you place your order. Occasionally, an item listed on the Site may be mispriced despite our best efforts. If the correct price of an item is higher than the price listed on our Site, we may either contact you for instructions before shipping or cancel your order and notify you of the cancellation at our discretion.

Manufacturer warranties may apply to all merchandise purchased. These warranties may differ depending on the manufacturer, so please inquire about the specifics. If items require repair work or replacement under warranty, the customer is responsible for all costs associated with returning them. Additionally, the customer is responsible for providing all necessary documentation to verify the purchase or warranty claim.

Furniture Protection:

Guardsman Protection Plan 

Are you looking for a way to protect your new furniture investment from accidental stains and damage? Guardsman has been a leader in furniture care since 1915, and we know how important it is to keep your furniture looking great. That's why we offer flexible Guardsman Furniture Protection Plan Options for your fabric, leather, wood, and other hard-surface furniture. Choose from a range of plans and enjoy peace of mind knowing that your furniture is protected against life's little mishaps. Trust Guardsman to help you preserve the beauty of your furniture for years to come. Contact us today to learn more about our furniture protection plans.

DELIVERY:

Local White Glove Delivery Service

White Glove service includes a delivery appointment, inside placement up to 1 flight of stairs, assembly, and removal of large packaging materials.  Please note, this service does not include installation of wall mounts for products. 

Standard Shipping

Your cart will reflect the different shipping options for each item.

Our Standard Shipping option includes delivery to the threshold, which is defined as the "first dry area," such as a garage or lobby/service area of a high-rise building, unless shipped with UPS or a small parcel carrier that requires a signature upon delivery. It is important to note that this delivery service does not include stairs leading to the front door or first dry area. 

PICK-UPS

Customers are responsible for bringing appropriate packaging materials and sufficient manpower when picking up merchandise. Prior to loading the merchandise into their vehicle, customers are responsible for inspecting it. Please note that Nouvelle Furnishings, is not responsible for any damages that may occur during the loading, transportation, or unloading of the merchandise.

LOST PARCELS

If your package appears to have been delivered to the shipping address associated with your order but you haven't received it, Nouvelle Furnishings cannot be held responsible for non-delivery or replacement of the items. However, we're committed to helping you locate lost parcels by assisting you with filing a trace and claim with the carrier.

DAMAGE OR  DEFECTIVE ITEMS

We are committed to providing our customers with high-quality products and excellent service. Most of our products come with a one-year parts and labor warranty, and our product experts can provide you with detailed information about your specific purchase. If you receive a defective product, please let us know within 24 hours of receiving it. Keep in mind that most manufacturers require a service call to diagnose the issue, and the manufacturer will decide whether to repair or replace the item.

In the unlikely event that your order arrives damaged, please accept the delivery and sign off with the carrier indicating that it was "damaged upon arrival." Don't forget to take clear photographs of the damaged item and packaging, including the PI label for upholstered products. If an item or part is completely unusable due to structural damage, please refuse delivery of that specific item or part only. Please note that claims for damage must be submitted within three (2) calendar days of delivery, and photographs must be attached to your claim within the same timeframe. Claims received after three (2) calendar days beyond delivery will not be accepted.

Thank you for choosing NOUVELLE FURNISHINGS for your purchase. 

We appreciate your business and want to ensure that you have a hassle-free shopping experience.

Please note that ALL SALES  made through our website ARE FINAL  and we do not offer any returns, refunds or exchanges. By completing your purchase on our website, you agree to our no return policy.

We take great care in ensuring that our products are of the highest quality and meet our strict standards before they are shipped to you. Our packaging is designed to protect your purchase during transit and we work with trusted shipping partners to ensure timely and secure delivery.

In the rare event that you receive a damaged or defective product, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you are satisfied with your purchase. Please keep in mind that the pictures displayed on our website may not be an exact representation of the product you receive. There may be slight variations in color, texture, and overall appearance due to factors such as lighting, monitor settings, and natural variations in materials.

If you have any questions or concerns about our products or policies, please do not hesitate to contact us. Our team is always available to assist you.

Thank you again for shopping with us, we appreciate your business and look forward to serving you in the future.

NOUVELLE FURNISHINGS